Returns Policy
If you are not completely satisfied with your order, you may return your items within 15 days of receiving your package.
To initiate a return, please contact our customer service team to request return instructions. Be sure to include your order number in your message.
RETURN CONDITIONS
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unworn, and in the same condition as received, including original packaging.
- Normal inspection/handling is expected; items damaged due to improper use are not eligible for return.
- Hygiene-sensitive items such as swimwear, lingerie, underwear, and socks cannot be returned.
- If the item is defective upon arrival, this must be reported with clear photo evidence.
- We reserve the right to refuse returns if items show signs of use, damage, or are not in original condition.
RETURN SHIPPING COSTS
- Return shipping costs are the responsibility of the customer.
- We are not responsible for return shipping fees.
- For approved returns, the item must be sent to the return address provided by our support team.
RETURN PROCESS
To start a return, please email us at:
Include the following details:
- Order number
- Full name
- Address
- Reason for return
- Photo evidence (if the item is damaged or defective)
Once your request is reviewed, we will provide you with the correct return address and further instructions.
Thank you for shopping with Emily’s Closet 🤍